Privacy policy.

ForgeLayer Studio is a fictional product design and software studio described on this website. The policy below sets out the privacy approach for the business represented by this site. It is written for people visiting the website, making an enquiry, receiving support or working with the studio.

Information we collect

We collect information you choose to provide, such as your name, work email address, company, project details and support request. During a project, information may also include business contact details, workshop notes, product requirements, feedback and technical information needed to deliver agreed work.

When you visit the site, basic technical information may be processed by the hosting platform or security services, such as browser and device information, request logs and pages viewed. This site does not intentionally request special-category information. Please do not include passwords, payment card details or unnecessary sensitive personal information in a contact or support request.

How we use information

We use information to respond to enquiries, assess potential work, deliver and support agreed services, coordinate with client teams, maintain security, meet legal obligations and improve the clarity and reliability of our services. We use the information you submit for the purpose described at the point of collection and for related administration.

Contact enquiries and support requests

Information submitted through the website forms is processed by the website form provider on our behalf so that enquiries and support requests can be received and handled. The form provider may process technical information required to protect and deliver the submission. We use enquiry information to respond and, where there is no resulting engagement, retain it only for a reasonable period needed for follow-up, records and legal requirements.

Cookies and similar technologies

This website may use essential technologies needed to operate the site, maintain security and support the website platform. Where optional analytics or advertising technologies are enabled in the future, they should only be used in accordance with applicable consent requirements and a clear notice. ForgeLayer Studio does not use this policy to claim that optional tracking is active where it is not configured.

Service delivery, client information and retention

For client work, we process information only as needed to provide the agreed service, following the project agreement and documented client instructions where applicable. We seek to collect the minimum information needed, use access controls and agree handling expectations for information that is confidential or personal.

We retain information for as long as needed for the purpose for which it was collected, to manage an active project or support relationship, to keep appropriate business records and to meet applicable legal obligations. At the end of a project, retention, return or deletion of client materials is handled according to the project agreement and any applicable legal requirements.

Security

We use proportionate technical and organisational safeguards, including controlled access, secure transfer practices and careful handling of credentials and project materials. No website, transmission or storage method can be guaranteed completely secure. If an incident affects information we are responsible for, we will assess it and take steps required by applicable law and our agreements.

Third parties and international transfers

We use service providers where necessary to host the website, process form submissions, collaborate with clients, build software or provide agreed technical services. Providers may process information under their own terms or under contractual instructions, depending on their role. We do not sell personal information.

Because ForgeLayer Studio works internationally, information may be accessed or processed in more than one country. Where applicable, appropriate safeguards are used for transfers of personal information outside the United Kingdom.

Your choices and rights

Depending on your location and circumstances, you may have rights to access, correct, erase or restrict the use of personal information, object to certain processing, request transfer of information or withdraw consent where processing relies on consent. You may also raise a concern with the relevant data protection authority. We will consider requests in line with applicable law.

Children and policy updates

This website and our services are intended for business audiences and are not directed to children. We may update this policy when our practices or legal obligations change. The reviewed date at the top of this page indicates the latest revision of this text.

Contact

For a privacy question or request, contact ForgeLayer Studio at Unit 2 Hillside Farm House Hillside Lane, Great Amwell WARE - SG12 9SH United Kingdom (GB), or call +18285499159.